Shopping Online

Shopping Cart:

Once you’ve logged in to Yarn 4 Us All (Y4UA) , shop for an item you would like to purchase. Select the quantity then click “Add to Cart”. You will be able to change the quantity in your shopping cart. Enter the quantity, then click “Update“. You can also remove an item. Simply click on the x under “Remove”.

Checkout:

When you’ve completed shopping, click on the “Checkout” button.

Follow the onscreen instructions to proceed through the checkout process. Please note that you may change the contents of your shopping cart during checkout prior to clicking on Submit Order. Once an order is submitted, we are unable to modify or cancel.

Order Confirmation:

Immediately after you have successfully placed your order, you will receive an e-mail that contains information regarding the details of your order. The order confirmation email is your receipt that can be printed for your records.

Order Status:

Check the status of your order anytime online by clicking on Order Status. Please note that it may take up to 24 hours before tracking information appears on the carrier’s website.

Pending – Order received (unpaid)

Failed – Payment failed or was declined (unpaid)

Processing – Payment received and stock has been reduced- the order is awaiting fulfilment

Completed – Order fulfilled and complete – requires no further action

On-Hold – Awaiting payment – stock is reduced, but you need to confirm payment

Cancelled – Cancelled by a website administrator or the customer – no further action required

Refunded – Refunded by a website administrator – no further action required

Tracking the Progress of your Order:

To track the progress of your order go to My Account, login to your account and view the order status.

    Special Orders (Custom Prints):

    You may place a special order with us at anytime provided we have previously confirmed availability of a product. This will be done through email correspondence and at your prompting. Simply contact us (via the contact page on this site) to discuss your options.

    Minimum Orders: Special orders may require a minimum purchase quantity, and will more often than not be subject to delivery times that are out of our control. You will be advised of all particulars should these discussions take place.

    Payment Terms: Payment is accepted with credit cards via Paypal or direct via Paypal accounts, or via credit and debit cards via NAB Transact.

    Payment Options:

    We accept the following forms of payment:

    • Paypal Account.
    • All Major Credit Cards & Debit Cards via Stripe.
    • Direct Bank deposits (conditions apply)

    Sales Tax:

    Australian law requires that we charge applicable GST on orders shipped to addresses within Australia.

    Selecting Colors:

    This site is best viewed with a minimum monitor resolution of 1024 x 768. Although color images are intended to reflect color to the best of its ability, please note that monitors display colors differently based upon their settings. Please feel free to contact us with questions about specific colors and we’ll be happy to provide you with any additional description that is available.

    Cancelling and Modifying Orders:

    Before you place your order, you can view the contents and the total amount in your shopping cart. Once your order has been successfully submitted, the order will be in a “Processing” status. This means your order has been sent to our warehouse. Once our warehouse begins to pack your order, the order will be in a “In Progress” status. When the order is completed and ready to ship, the status will then change to “Completed” and you will receive an email confirmation.

    Our order-fulfillment and shipping systems are designed to get orders on their way quickly and efficiently. We will begin to process your order immediately after you click the Submit Order button. Therefore, an order CANNOT BE CANCELLED OR MODIFIED once it is submitted.

    You can return your items for a store credit. For more information on returns, please visit our Returns & Exchanges Policy.

    Declining Orders:

    We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event we make a change to or cancel an order, we will attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

    Refund / Return Policy

    Our policy lasts 30 days. If 30 days have elapsed by since your purchase was delivered, unfortunately we can’t offer you a refund or exchange.

    To be eligible for a return, your item must be unused, undamaged and in the same condition that you received it. It must also be available to be returned in the original packaging.

    Refunds (if applicable)

    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If your claim is approved, your refund will be processed, and a credit for the value of the original order will automatically be applied to your credit card or original method of payment, within a certain amount of days.

    Shipping
    To return your purchase, you should mail your item(s) to as per the instructions provided by Y4UA (admin@yarn4usall.com.au) when making a claim.

    You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

    Sale items (if applicable)
    Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

    Exchanges (if applicable)
    We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at admin@yarn4usall.com.au and attach an image of the damaged item.

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