We’ve assembled some of the most commonly asked question here, though more detailed explanations surrounding terms, conditions & policies from Yarn 4 Us All (Y4UA) can be found on other pages within the site. Please be sure to visit these pages, all of which are accessible from links contained within the footer area of the site.
Buying from Yarn 4 Us All.
Can I change/cancel my order?
You can change your order whilst you are still browsing and shopping, simply remove it and/or update from ‘My Cart’. Please refer to the section titled ‘Canceling and Modifying Orders’ on our Shopping Online information page.
How do I order online?
Simply click on the item you wish to buy, and click ‘add to cart’. You can then continue shopping and add additional items to your cart. Once you have finished selecting the items you would like to buy, click on any ‘checkout’ button or link found on the site.
What currency do Yarn 4 Us All (Y4UA) use?
All prices have a default display in Australian Dollars, including GST.
When will I be charged for my order?
You will be required to pay for your order duing the checkout process.
How secure is my credit card and personal information?
I have a discount, coupon or promotional code, how do I use it?
Make sure you type your code into the ‘coupon box’ which you will find underneath your items on the shopping cart page. Select ‘Apply Coupon’ button to apply the coupon code to your order. If you do not apply your code at this point we can’t apply it to the same order later on or once you have placed the order (You may, however, be able to use it on a subsequent order, provided the promotional offer is still valid at a later date). Please note only one discount offer can be used per order.
What do I do if the item I want is no longer online?
We know how frustrating it can be when you have your heart set on an item and you go to buy it but it’s no longer listed or out of stock. We’re sorry for this, however as almost all products offered for sale are available on a strictly limited edition basis, it really does become a case of ‘you snooze, you lose’. Harsh? Maybe, however that’s the reality of the situation. As such, if you see an item that you would like, you are encouraged to make a purchase asap.
The Yarn 4 Us All (Y4UA) sell within AU & NZ to a very large customer base. Many items will sell out very quickly so you do need to be quick and order before someone else does.
In the interests of evolving and ensuring new and previously unseen or available prints can see the light of day, we will be adding new items regularly. We encourage you to sign up to our newsletter to stay abreast of newly issued prints and items in the works. You can join our mailing list by clicking here.
Where does Yarn 4 Us All (Y4UA) ship to?
The Yarn 4 Us All (Y4UA) webstore ships to AU & NZ.
How much will postage and packaging cost?
This really depends on the total weight and dimensions of your purchases, and indeed the destination address. Please visit our Shipping Policy page for more details.
Which courier company does Yarn 4 Us All (Y4UA) use?
Yarn 4 Us All (Y4UA) ship retail orders Australia-wide using only reputable and reliable courier companies. All items shipped direct to consumer are shipped using the Australia Post standard mail delivery service or better prices reliable services.
Where do I find answers to other questions relating to Shipping?
Please visit our Shipping Policy page by clicking the link in the footer section of this website, or by clicking here.
If there is a problem with my order who do I contact?
If there is a problem with your order contact us immediately, via email, addressed to firstname.lastname@example.org
What is the best way to view the Yarn 4 Us All (Y4UA) Website?
The Yarn 4 Us All (Y4UA) website has been developed to look great when viewed on Windows and Macintosh operating systems. We support a range of browsers including Safari, Chrome, Firefox, Opera, and IE.
The Yarn 4 Us All (Y4UA) website is a responsive website and will scale accordingly to suit all manner of modern devices, including smart phones and tablets.
If you choose to use an operating system or browser not listed you may experience viewing difficulties.
Will I be able to use the site if I have disabled my cookies in my browser?
I've created an account, however recently moved house. How do I update my details?
Simply sign into your account using your username and password after clicking the ‘My Account‘ links found on the site. You can update your personal and delivery address details in the ‘My Account’ dashboard.
How do I contact Y4UA ?
Simply visit our contact us page to send an email using the contact form provided.
Do I need to set up an account with Yarn 4 Us All (Y4UA) to shop online?
No. It’s your choice. Setting up an account will allow you to order without having to fill in your details every time you shop with us as well as give you benefits such as regular newsletters, and exclusive discounts and special offers.
You can sign up right now, or you can start shopping straight away and set your account up when you checkout, whichever suits you best.
Downloading Patterns from Yarn 4 Us All.
Do I need to set up an account with Yarn 4 Us All (Y4UA) to Download Patterns?
No. It’s your choice. Setting up an account will allow you to create a library of downloaded Patterns that you can access long after the original download.
If you misplace the Pattern you have downloaded from Y4UA, you can simply sign in to access your account and all of your past downloaded Patterns will be listed available for you to download again.
When I try to sign up I get an error that my email address is already in use?
Please use the “lost password” function to receive a new password or click here